Privacy policy

Last updated 31 October 2026

The AI King ("we", "us", "our") provides AI voice receptionists and voice agents for businesses. This policy explains how we collect, use, share and protect personal information when you use our website, client portal and services.

1. Information we collect

• Enquiries and sign-ups: your name, business name, email, phone number, industry and anything you tell us in a form, including forms on our website and lead forms on Facebook and Instagram (Meta lead ads).
• Clients: account and billing details, contact people, business information used to train your AI receptionist, and your call lists.
• Calls handled by our AI: caller phone numbers, call recordings, transcripts, summaries, and details callers give (for example name, address, job details and booking times). We process this on behalf of the business the caller is contacting.
• Payments: handled by PayPal. We receive confirmation of payments but never see your full card number.
• Website and portal: basic technical data such as IP address, browser type and pages visited, plus a session cookie when you log in to the portal. We do not use advertising cookies on our website.
• Campaign data: if you arrive from an ad, we may record the ad click identifier (for example gclid or fbclid) and campaign tags so we know which ads work.

2. How we use it

• To answer your enquiry, arrange and run demos, and set up and provide our service.
• To answer, record, transcribe and summarise calls, book appointments and follow up leads for our clients.
• To bill you, issue invoices, provide support and keep our service secure.
• To improve our service, including reviewing calls to improve call quality.
• To send you information about our services where you have agreed or the law otherwise allows.

Where the law requires a legal basis, we rely on performing our contract with you, your consent, our legitimate interests in running and improving our business, and complying with legal obligations.

3. AI disclosure

Our receptionists and demo assistants are artificial intelligence (AI) voice agents, not people. Every call begins with a statement that the caller is speaking with an AI assistant. Callers can ask to leave a message, request a call-back or be transferred to a person where the business offers that. AI can make mistakes, so important details are confirmed with the business.

4. Call recording

Calls answered or made by our AI are recorded and transcribed. Callers are told at the start of each call that the call may be recorded. Recordings and transcripts are used to deliver the service, to resolve disputes and to improve quality. If you do not want to be recorded, you can end the call and contact the business another way.

5. Who we share it with

• The business you called or that asked us to call you (our client).
• Service providers who host or run parts of our service, including cloud hosting (Cloudflare), voice and telephony (Bland AI), payments (PayPal) and, where you came through a lead ad, Meta.
• Authorities, where required by law.

Our providers may process information in other countries, including the United States. We use providers that protect personal information with appropriate safeguards. We do not sell personal information.

6. Marketing and opting out

We only send marketing emails or texts with your consent or where the law allows, and every message includes a way to unsubscribe. Outbound calls follow the calling-hours and do-not-call rules that apply where the person is located. To opt out at any time, tell the AI on the call, reply STOP to a text, or email us.

7. Clients' responsibilities

When our clients use our service to answer or make calls, they are responsible for having the right to contact the people on their lists, for any do-not-call and consent requirements in their country, and for their own privacy obligations to their customers.

8. Security and retention

We protect personal information with access controls, encryption in transit, hashed passwords and logging. We keep information only for as long as needed to provide the service and meet legal obligations, then delete or de-identify it.

9. Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict certain uses, and to withdraw consent. Email [email protected] and we will respond within 30 days. You may also complain to your local data protection authority.

10. Children

Our service is for businesses and is not directed at children.

11. Changes

We may update this policy from time to time. The current version is always on this page.

Contact

The AI King
Email: [email protected]